Privacy Policy

Effective Date: 20 January 2024
Company Name: Conch Holidays Private Limited
Website: conchholidays.com

Conch Holidays Private Limited values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website and services.

1. Information We Collect

When you use our website or book a holiday with us, we may collect the following information:

• Personal Identification Data: Full name, email address, phone number, home address, nationality, and passport details (where required for travel bookings).

• Booking Preferences: Travel dates, package selections, and special requirements.

• Communication Records: Any messages, inquiries, or feedback sent via our website, email, WhatsApp, or other communication and Social Media channels.

Note: We do not collect or store your credit card details directly on our website. All payments are processed securely through a separate payment link sent by your Personal Holiday Consultant.

2. How We Use Your Information

We may use your information for:

• Processing and managing your travel bookings.

• Providing personalised holiday recommendations and services.

• Communicating with you regarding your reservations, updates, and offers.

• Improving our website, customer service, and holiday packages.

• Complying with Maldivian legal and regulatory requirements.

3. Data Security

We take data protection seriously. Your personal information is stored on secure servers and protected using industry-standard measures, including encryption protocols, firewalls, and access controls, to prevent unauthorised access, disclosure, or misuse.

4. Sharing of Information

We may share your information only when necessary, including with:

• Resorts, guesthouses, airlines, and transport providers to complete your booking.

• Third-party service providers who assist with operations (e.g., IT support, marketing tools).

• Legal authorities, if required by Maldivian law or for fraud prevention.

We do not sell or rent your personal data to any third party.

5. Payments

All payments are handled securely via a separate payment process shared with you by your Personal Holiday Consultant (via email or WhatsApp). This ensures that no credit card or banking details are collected or stored on our website.

6. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve user experience and understand browsing behaviour. Cookies do not give us access to your personal data unless you choose to provide it.

7. Your Rights

As a customer, you have the right to:

• Access, update, or correct your personal information.

• Request deletion of your data (subject to legal or contractual obligations).

• Opt out of receiving marketing emails at any time.

To exercise these rights, please contact us at info@conchholidays.com.

8. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies separately.

10. Changes to This Privacy Policy

Conch Holidays reserves the right to update or revise this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date.

11. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Conch Holidays

Email: info@conchholidays.com
Phone/WhatsApp: +960 959 7134
Website: conchholidays.com